Frequently Asked Questions
We know that raising a child comes with a million questions, and we’re honored to be part of your family’s journey. Below, you’ll find answers to the questions we hear most often.
Don’t see what you’re looking for? Please don’t hesitate to reach out to our office directly. There’s no such thing as a question too small when it comes to your child’s health.
Who are your doctors?
Our team of board-certified pediatricians and fellows of the American Academy of Pediatrics (AAP) includes Dr. Carrie Knoll (since 1998), Dr. Ericka Hong (since 2006), Dr. James Warren (since 2001), Dr. Toya Tillis (since 2011), Dr. Diana Yu (since 2021), and Dr. Patricia Villegas (since 2024). Each physician is committed to personalized, high-quality care.
Learn more on Our Pediatricians.
What are your office hours?
We are open Monday through Thursday, 8:15 am to 5:00 pm, and Friday, 9:00 am to 5:00 pm. The office is closed for lunch from noon to 1:30 pm daily.
Where are you located?
We are located at 250 West Bonita Ave., Suite 200, Pomona, CA 91767, near the corner of Bonita and Garey avenues.
Detailed directions are on our Location and Hours page.
How do I schedule an appointment?
To schedule an appointment, give us a call at (909) 629-5067 during office hours.
Are you accepting new patients?
Yes. We welcome new patients from birth through age 18. Visit our Visiting Our Practice page to get started or call (909) 629-5067.
What services do you offer?
We provide comprehensive pediatric care for infants, children, and teens, including:
- Well-child visits and developmental screenings
- Sick visits for acute illnesses and injuries
- Immunizations
- Sports and school physicals
- Ongoing management of chronic conditions
- Referrals to Rady Children’s Health specialists
Do you follow the recommended vaccine schedule?
Yes. Our practice follows the vaccination schedule set by the AAP. These guidelines are developed by some of the world’s leading pediatric health experts and are based on decades of scientific research.
We want to be transparent about this: our commitment to the recommended vaccine schedule is not political. It is medical. Vaccines are among the most thoroughly studied interventions in the history of medicine, and the schedule is carefully designed to protect children at the ages when they are most vulnerable.
We also understand that in today’s world, it can be hard to know who or what to trust. If you have questions, doubts, or things you’ve read or heard that concern you, we genuinely want to hear them. Our door is open for those conversations — always kindly, always without judgment. Your child’s safety is our shared goal.
What do I do if my child gets sick after hours?
We partner with Rady Children’s Health to offer options when our office is closed:
- 24/7 Nurse Advice Line: Call 1-844-GET-CHOC for free, round-the-clock guidance from pediatric healthcare experts. This line can also connect you to a virtual physician visit when needed.
- Emergency: If your child is experiencing a life-threatening emergency, call 911 or go to your nearest emergency room immediately. See our pediatric emergency departments here.
When should I use urgent care vs. the emergency room?
Urgent care is appropriate for non-life-threatening situations such as:
- Ear infections, sore throats, or minor infections
- Minor cuts, sprains, or injuries
- Fever in children over 3 months who are otherwise stable
- Vomiting or diarrhea without signs of severe dehydration
Go to the ER or call 911 for situations such as:
- Difficulty breathing or turning blue
- Seizures or loss of consciousness
- Severe allergic reactions
- Head injuries with confusion or repeated vomiting
- Any fever in a baby under 3 months old
Not sure? Call 1-844-GET-CHOC and a pediatric nurse will help you decide.
Can you provide referrals to specialists?
Yes. As part of the Rady Children’s Health Primary Care Network, we can connect your child to pediatric specialists throughout Orange County and Los Angeles County, keeping care coordinated and communication clear across providers.
What insurance do you accept?
We accept most insurance types. Please call us to confirm your specific plan is accepted.
You can also visit our Billing and Insurance page for more information.
Where can I find helpful resources for my family?
Our Useful Links and Resources page includes trusted health resources to help you navigate your child’s care and development.
How do I contact the office with a billing question or to request records?
Call (909) 629-5067. Records requests require a signed authorization from a parent or legal guardian.

